About Us
Solutions to stand the test of time.
A wealth of experience at your fingertips. With a seasoned staff, VITAL services range from consulting to order fulfillment, call center services, web design & development, and so much more…

With VITAL's original roots in the call center industry, we've executed some of the largest political and direct response call center campaigns. VITALBGS is able to take anything you can throw at us - in one instance, we fielded 50,000 calls in just 30 minutes.

Our custom IVR (interactive voice response) and call center solutions will keep your callers satisfied with knowledgeable agents and first call resolution. Direct Response clients have found a most excellent result with agents who are able to sell and upsell, this increasing profitability at every turn. Excellence in customer service not only cuts down on returns, but improves customer loyalty and repeat spending.

As a major ingredient in successful outsourcing, we feel that professional order fulfillment and mailhouse activities cuts down on customer service calls, improves customer satisfaction, and keeps costs under wraps. You’ll find that the synergy between our warehouse and call center greatly cut down on processes and cost.

Our Creative offering includes Advertisting Materials, Packaging Design, and Logo & Identity services. It's important that all of your materials and communications share your unique brand's true voice.

Website design & eCommerce website development are an integral part of the global marketplace in this day and age. We’ve created customized solutions for federal and local governments, businesses and firms, as well as ecommerce companies. Not only are our solutions complementary to our other services, they’re incredibly well designed, deployed with precision, with search engine friendly programming. These services are complimented by SEO (Search Engine Optimization), Social Media Marketing, and eMail Marketing which help grow your market share through acquiring and marketing to yoru

If you’re looking to have someone step back and consult on your processes, we also provide consulting in a wide range of topics under the umbrella of BPO (business process outsourcing).

We’re passionate about helping identify the fat and cost centers that are potentially dragging your business down.